FAQ
Q: Are Beoriae products safe to use?
A: Yes! All Beoriae products are made with high‑quality, safe materials and undergo strict quality inspections. Our creative desk night lights are designed to be durable, energy‑efficient, and safe for everyday home use.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping in the USA usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs processing and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@beoriae.com with photos of the issue. Our support team will assist you with a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, Beoriae ships worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country’s regulations, and these charges are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once the order has been processed, cancellations or changes may no longer be possible. Please contact us as soon as possible if you need assistance.
📞 Phone: +13073956349
📧 Email: service@beoriae.com
📍 Address: Unit 35 Flat B 11/F Wong King Ind Bldg No.2-4 Tai Yau St, Kowloon, Hong Kong ✨