FAQ

Q: Are Ukhealthsuppor toy balls safe for pets?
A: Yes! All Ukhealthsuppor toy balls are made from non-toxic, pet-safe materials and undergo rigorous quality inspections. They are safe for daily play, chewing, and interaction.

Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping within the U.S. typically takes 3-7 business days, while international orders may require 7-21 business days depending on customs and destination.

Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive an email with a tracking number. Use this number to monitor your package on the carrier's website.

Q: What if my toy ball arrives damaged or defective?
A: 请在收到订单后7天内发送邮件至service@ukhealthsupportvip.com并附上照片联系我们. We will promptly replace the item or issue a refund.

Q: Do you offer international shipping?
A: Yes, we provide worldwide delivery. Please note that customs duties, import taxes, or other fees may apply and are the responsibility of the customer.

Q: My pet chewed through the toy ball. Can I exchange it?
A: Please note that while our toy balls are designed with durable materials, no toy is “invincible.” We do not offer exchanges for wear and tear resulting from normal use. For product quality issues (e.g., adhesive failure, excessive wear), please contact us within 7 days of receiving your order.

Q: Can I cancel or modify my order?
A: Orders can be canceled up to 3 business days before shipment. Once processed, orders cannot be canceled. For any questions, please contact us immediately.